Service & Support
Based on a customer-centric philosophy, we provide our clients with one-stop, end-to-end services.
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Service
Our Commitment
24/7/365 Online Support
Round-the-clock technical assistance for all PV and energy storage products.
10min Response Time to Your Request
We respond to every service ticket within 10 minutes.
2h Remote Service Response
Remote connection and diagnosis within 2 hours for inverter, BMS, or EMS issues.
12h Solution Delivery
A clear, actionable solution is provided within 12 hours of fault identification.
24h General Failure Resolution
Most common equipment failures are resolved within 24 hours.
48h Difficult Failure Resolution
Complex or critical failures are handled within 48 hours by senior engineers.
30 Technical Service Engineers
15 Service Warehouses
Specialized in solar modules, inverters, lithium batteries, and BESS.
Located across Europe, Middle East, Africa, Latin America, and Southeast Asia for fast spare parts supply.
In-Sales Services
Provide project requirement collection and preliminary consultation
Conduct on-site technical assessment and project development proposal
Deliver design solutions, technical specifications, and cost estimation
Service & Support
One-Stop Full-Process Service
Offer detailed engineering calculation reports for third-party verification if required
Ensure production with strict quality control and arrange fast, safe global delivery
Pre-Sales Services
Pre-Sales Services
Provide comprehensive installation manuals and coordinate global shipping support
Provide 24/7 expert support for technical assistance
Offer up to 30-year warranty