Service & Support

Based on a customer-centric philosophy, we provide our clients with one-stop, end-to-end services.

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Service

Our Commitment

24/7/365 Online Support

Round-the-clock technical assistance for all PV and energy storage products.

10min Response Time to Your Request

We respond to every service ticket within 10 minutes.

2h Remote Service Response

Remote connection and diagnosis within 2 hours for inverter, BMS, or EMS issues.

12h Solution Delivery

A clear, actionable solution is provided within 12 hours of fault identification.

24h General Failure Resolution

Most common equipment failures are resolved within 24 hours.

48h Difficult Failure Resolution

Complex or critical failures are handled within 48 hours by senior engineers.

30 Technical Service Engineers

15 Service Warehouses

Specialized in solar modules, inverters, lithium batteries, and BESS.

Located across Europe, Middle East, Africa, Latin America, and Southeast Asia for fast spare parts supply.

In-Sales Services

Provide project requirement collection and preliminary consultation

Conduct on-site technical assessment and project development proposal

Deliver design solutions, technical specifications, and cost estimation

Service & Support

One-Stop Full-Process Service

Offer detailed engineering calculation reports for third-party verification if required

Ensure production with strict quality control and arrange fast, safe global delivery

Pre-Sales Services

Pre-Sales Services

Provide comprehensive installation manuals and coordinate global shipping support

Provide 24/7 expert support for technical assistance

Offer up to 30-year warranty

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